Return & Refund Policy

Thank you for shopping with Bivatu Style. We take pride in delivering premium-quality handbags and strive to ensure every order reaches you in perfect condition.

Returns & Exchanges

We do not offer refunds or exchanges for reasons such as:

• Change of mind
• Incorrect selection
• Personal preference
• Size or color expectations

Returns or replacements are only accepted if you receive:

• A damaged product during transit
• An incorrect item

Important Requirement

To be eligible for a replacement, you must record a continuous unboxing video while opening your parcel.

The video must:

• Begin before opening the package.
• Clearly show the unopened parcel.
• Show the complete unboxing process without cuts or edits.
• Clearly display the issue.

Claims submitted without an unboxing video will not be accepted.

Reporting an Issue

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery.

Email: hammadfaiza14@gmail.com

WhatsApp: +92 303 2230351

Please include:

• Your order number
• The unboxing video
• Clear photos of the product

Once verified, we'll arrange a replacement at no additional cost.